General FAQ

The most commonly asked questions are answered below. If you have questions about something not listed here, please don’t hesitate to Contact Us.

We operate through all seasons including winter!  Almost all our services are offered year round. When weather is really bad we’ll reschedule the job for a more suitable day.

For Auto Detailing, we operate temperatures reach -10 degrees Celsius.  Temperatures below -10 become inefficient and to expensive for most customers to justify the cost.

We will accept cancellations up to 24 hrs before the appointment.  Late cancellations are subject to a cancellation charge.

You must receive a confirmation of cancellation.

Where appointments are re-scheduled, cancellation charges do not apply.

Our mobile payment terminal accepts all major credit cards and debit cards. We do accept cash, but for the safety of our technicians we don’t carry a large float of cash/coins and therefore we may not have the exact change for you.

For most situations we bring everything: water, equipment, power to run the equipment and of course manpower. We’re fully self reliant.

For Auto Detailing, water quality is very important when washing vehicles so we bring our own.

For  services such as Carpet Cleaning we also bring our own water, especially in winter.  Sometimes however in the warmer months we may ask to hook up to your garden hose if we’re running behind and don’t have time to re-fill before we arrive.

For power washing services such has house washing, because of the large volume of water required we only bring water if requested by you the customer.  In this case a water shuttle sur-charge will apply.

We serve Pembroke, Petawawa, Eganville, Renfrew, Chalk River, Deep River, Cobden, Beachburg etc…Pretty much all of Renfrew County and Pontiac County, with few exceptions.

We’ve been to other areas of the Ottawa Valley as well.  If you have a special need please let us know and we will do our best to accommodate you.

Carpet & Upholstery FAQ

Yes.  Below is a list of items we ask that you prepare before we arrive.

Special Requirements

 ⃝ Please advise your Cleaning Technician upon arrival about any special requirements on moving your furniture such as weak legs, loose tops, etc. Or contact our office before hand at 1-844-922-5587

Vacuuming

 ⃝ A thorough vacuuming of your carpets is recommended (but not required), especially for your high-traffic areas before we arrive.

Curtains and Draperies

 ⃝ Please pin up any full-length curtains or draperies so that they will be at least 6 inches from the carpet.

Small Furnishings

 ⃝ Any small pieces of furniture such as dining room chairs, magazine racks, etc. that you can remove from the carpet before we arrive will let you enjoy your sparkling clean carpet sooner.

Heavy Furnishings

 ⃝ Heavy furniture (china hutches, entertainment centers, etc.) can’t be moved unless completely emptied before we arrive of all breakables. However, the carpet underneath these items can be hand cleaned where there is sufficient space or we can edge right up to the base.

Stains & Spots

 ⃝ Please bring to your Cleaning Technicians attention any spots or stains which may require special techniques. If you can let your Technician know what caused the stain, it will greatly help in the success of removing the stain.  We have specialized spot removal agents for different stain types.

Family Pets

 ⃝ For your pet’s peace of mind (and ours!) please put them in a safe place where our cleaning won’t disturb them.

Odours

 ⃝ We do everything possible to reduce or eliminate odours. However, due to depth of contamination, 100% success may not be attainable. Also, for a few days after cleaning you may notice an elevated odour due to higher humidity levels.

After Cleaning Special Care

  1. Please leave your plastic “tabs” and blocks under your furniture for 24 hours after cleaning. If it is physically difficult for you to remove the tabs, please call us and we’ll hel
  2. For your children’s and pet’s safety please don’t t let them crawl or lay on the carpets until they are completely dry.
  3. Some deep-set oily and protein stains will be removed during cleaning, but over a period of time they may “resurface” from your carpet backing and p If this happens, just give us a call. We have a special reduced rate for these stubborn “re-occurring stains”.

Yes and No. Heavy furniture (china hutches, entertainment centers, etc.) can’t be moved unless completely emptied before we arrive of all breakables. Items such as beds and large dressers where there is no room to move them too, or if there is a risk of damage will not be moved.  However, the carpet underneath these items can be hand cleaned where there is sufficient space or we can edge right up to the base.

Residential carpets should be cleaned on average every 12-14 months. Heavily used carpets in homes should be cleaned more often while lightly used carpets less often.  If you exceed the recommended cleaning interval, at minimum, we recommend one or multiple deep cleanings should be done.

The Regular Clean service consists of the standard one or two passes with a steam* cleaning wand.  The Deep Clean service is where we use a motor driven rotary tool to scrub the carpets and simultaneously rinse with very hot water.

When carpet protector is applied, 3-6 hours after application light walking on the carpet is allowed.  For best results refrain from walking on the carpet until completely dry.

When carpet protector has not been applied light walking on the carpet is allowed immediately after cleaning without adverse effects. Keep in mind we groom the carpet so it will dry faster. Walking on it will flatten the fibers which lengthens the drying time.  Also walking on a damp carpet increase the likely hood of premature resoling, especially when dirty footwear is used.

Pets and kids should refrain from lying on the carpet until completely dry.

Yes we clean most area rugs right in the home. For specialty area rugs we can arrange to have them sent away to where they are cleaned with the appropriate techniques.

We have and use both types depending on the job at hand.

This question is like asking if a car or bicycle will get you across town?  The answer is yes but one will do it more efficiently than the other.  The same holds true for cleaning equipment.

For truck mounts the vacuum and hot water source are in the truck.  This means that long hose runs from the truck are brought through your front door and routed throughout the home to clean the carpets or furnishings.  These much longer hose runs (hundreds of feet) require extremely powerful vacuums and water pumps to get the job done.

As for portables, the vacuum and hot water source are contained in small portable unit that is brought into your home.  Typical hose runs for a portable unit are 25 feet.  The unit is moved from on area to another to perform the cleaning task.   Because the portable is less powerful it may take longer to achieve the same result compared to a truck mount.  However, in both cases the level of clean achieved is a consequence of how competent the cleaning technician is, not how big the equipment the technician used.

To help keep things simple for you the homeowner, we give estimates by the number of rooms in your home.  One Room is any space with a size between 141 sq./feet to 199 sq./feet.  Large open rooms such as basement rec-rooms and living/dinning room combos would be considered two, or more rooms.   By adding up the number of rooms, stairs, hallways and landings you get cleaned, we can give an accurate appraisal of what it will cost to clean those areas.   The exception to this is when the home is very small, such as an apartment or very large home.  In either case we tend to be conservative in our estimate.  If we believe it will cost more at the time of cleaning, we’ll let you know how much more before we start, and only proceed with your approval.

Yes! After every professional clean we recommend carpet protectors be applied.

Carpet Protectors, ScotchGard™ being the most common, are very useful at protecting your carpet and/or upholstery.  Their design helps repel stains and keep your carpets cleaner longer.  Think of these treatments acting like a non-stick frying pan>dirt and grime easily comes off and most stains are repelled.

Be aware that carpet protectants are not a permanent solution, and like everything else are not 100% effective. Over time, vacuuming, daily use, and other factors  will degrade the effectiveness of carpet protectors requiring re-application.  Re-application intervals are dependent on how heavily the carpet is used.

Bubbles and ripples in the carpet that appear when the carpet is wet will usually go back down when dry.  Bubbles and ripples that remain after the carpets have dried is a sign of poor carpet installation.  The carpet will need to be re-stretched. Contact us at 1-844-922-5587 or your local carpet installer for a quote on this service.

Times vary depending how soiled the carpet is, what services you purchased and how much furniture there is to move.  On average expect 20 to 30 minutes per area/room.

Although carpet cleaning can kill fleas, for many reasons it is not the recommended method.   We recommend a qualified Exterminator to help with this issue.  After the Exterminator has finished would be a good time for a professional carpet cleaner to come and clean your carpets.

When comparing prices, ensure to ask a lot of questions so you get the value you deserve and can afford.  Just like doctors & lawyers, all carpet cleaning companies are not equal in ability.  However, when you need one, paying a little more for the best is generally worth every penny!

Odor removal treatments are designed to remove odours that are embedded in the carpet fiber. Odour removal is very effective for counteracting and neutralizing odors caused by smoke, food, spilled drinks, perspiration, pet smells, and many other common odours.  Odors will remain if an area is untreated.

Pet urine stains and urine odor removal are not included in our Regular or Deep Cleaning service. Nor are they included in our regular odour removal service.

Each ‘homeowner/pet’ combination presents a different circumstance in terms of the level of urine contamination in your carpet.  We use our expertise combined with specialty tools to help find and detect pet urine.  These tools help evaluate how much specialty cleaning detergents and extra time & effort that will be required to clean the carpet.

It is our policy that upon inspection and before any work is carried out that our technicians present the homeowner with the expected results and costs associated to achieve the desired results.

*the term steam cleaning is frequently used by layman in the carpet cleaning industry.  Although little to no steam is generated in the cleaning process the term is used interchangeably with hot water extraction. Hot water extraction is considered the most effective method for deep cleaning carpets and fine furnishings.

Auto Detailing FAQ

Absolutely! That is the beauty of our service.  We come to you at work, at home or wherever you are.

For us to do a thorough job, all personal belongings will need to be removed.   We ask that you prepare the vehicle by removing your belongings.  Don’t forget the following areas: trunk, console, back seats, side compartments, truck boxes, and glove boxes.

If you forget to remove your personal belongings we will remove them for you, but not in an organized manner.  We will indiscriminately place your stuff in plastic bags and put them back in your vehicle for you to re-organize.

If there is an excess of clutter for us to deal with a surcharge will apply.

If you would like for us to replace your items in an organized manner, please let us know so we can allocate the proper time and adjust the invoice accordingly.

Yes we do! Please contact us for more details.

 

Only by request do we remove baby seats to clean under them.   Under no circumstances do we re-install them.  They will be placed neatly in the back seat

When not removed, we carefully clean around them being mindful of the safety latches.  We vacuum the baby seats to remove crumbs.

Don’t forget to ask your cleaning technician about our baby seat shampooing and disinfecting service.  A sanitized baby seat helps keep your baby healthy during those vulnerable years.

Yes we offer ‘interior only’ on our Executive Detail Package with an average savings between $40-$60 before taxes.  A ‘Full Wax’ is not applied to the paint but we still do an exterior wash and ‘Quick Wax’.

Without exception all our packages will have a minimum Exterior Wash and Quick Wax for the following reasons:

  • Doors jambs need to be cleaned.  This process overlaps between exterior cleaning and interior cleaning.
  • It’s difficult to impossible to tell if windows are cleaned properly if only cleaned on the inside.
  • Sometimes it takes longer to clean the interior of the vehicle when the exterior hasn’t been properly cleaned.  Dirt finds it way inside as we move around the vehicle exterior to access the interior.
  • The cost savings are minimal.
  • We found overall customer satisfaction drastically declines when the exterior is not washed.

We need a spot to work and park

We bring a van full of professional cleaning and detailing tools and need a place to park.  Please ensure there is adequate parking for us.  Also, please have an area free of clutter where we have room to work around your vehicle, preferably a clean flat surface.

We need your keys

Your Cleaning Technician needs the vehicle keys for the following reasons:

  1. to unlock the steering wheel and gear shifter to move and clean in and around those areas.
  2. to unlock the doors if they accidentally get locked
  3. to turn off the alarm if it gets activated
  4. And if necessary, to move the vehicle to a more suitable place to work on it

Please remove your personal items from the vehicle

For us to do a thorough job, we require all personal belongings be removed.   We ask that you prepare the vehicle by removing your belongings.  Don’t forget the following areas: trunk, console, back seats, side compartments, truck boxes, and glove boxes.

If you forget to remove your personal belongings we will remove them for you, but not in an organized manner.  We will indiscriminately place your stuff in plastic bags and put them back in your vehicle for you to re-organize. If there is an excess of clutter for us to deal with a surcharge will apply.

If you would like for us to replace your items in an organized manner, please let us know so we can allocate the proper time and adjust the invoice accordingly.

 

Our packages include a thorough detail of one set of floor mats.  Either winter or summer, its your choice.  By default, if both winter and summer floor mats are in the vehicle we will detail the summer mats.  The winter mats will quickly get sprayed, but not detailed.  We will gladly detail an extra set of floor mats for you, just inform your cleaning technician and he will adjust your invoice accordingly.

Yes we do! We have a portable shelter that we erect on drizzly days. When weather is really bad we’ll reschedule for a more suitable day.